Articles tagged: avoid

If you receive a chargeback, you should do the following:

1. Follow the instructions on the chargeback notification.
2. Respond by the due date listed on the notification.
3. Provide a written reply addressing all of the cardholder’s concerns.
4. Provide copies of all transaction documents, including, but not limited to the following:
• Order forms
• Invoices
• Contracts
5. Respond to all retrieval requests on time and provide accurate information.