How do I check my M400 is ready to use? Before using your Genius M400, we recommend you do the following: Check your Genius M400’s connection to the internet Check your Genius M400 connects with our gateway Run a test transaction on your Genius M400 Check your Genius M400’s connection to the internet The IP address of your Genius M400 is available on the Admin Overview screen.… Read More “How do I check my M400 is ready to use?”
How do I set up my M400? To set up your Genius M400, complete the following steps: Attach the utility cable Attach the power adapter Connect your device to your network Check your connection Configure your POS Attach the utility cable Turn your Genius M400 upside down and place it on a flat, stable surface.… Read More “How do I set up my M400?”
How do I view transactions that I ran on my device? To view transactions that you ran on your Genius device, visit the Payments Portal at https://tsys.accessaccountdetails.com/sign-in.
My M400’s keypad isn’t working, what do I do? If any of the keys on your Genius M400 are not working, contact our Genius Support Team.
Can I stop my device from asking my customers for a PIN? Yes. You can stop your device from asking your customers for a PIN during credit card and debit card transactions. To turn off this feature, contact our Support Team.
My M400 isn’t functioning correctly, what do I do? My Genius M400 is not connecting to the internet If your Genius M400 is not connecting to the internet, complete the following steps: 1. Run a gateway connection test by completing the following steps: a. From the home screen, use the keypad to press 000.… Read More “My M400 isn’t functioning correctly, what do I do?”
Can I use my device to refund transactions when my customer is not present? No. Use your POS or the Payments Portal to refund a transaction when your customer is not present. Note: To refund a transaction using your POS, use the reference number from the original transaction.
What is the “Storage Status” on my M400 device? We regularly monitor the Storage Status on your Genius M400 to make sure it has enough storage to download and install updates. We maintain the storage by removing files that your device no longer needs. You can view the Storage Status of your Genius M400 on the Admin screen.… Read More “What is the “Storage Status” on my M400 device?”
How can I find out the IP address and hostname of my M400? You can find the IP address and hostname of your Genius M400 on the Admin Overview page. From the home screen, use the keypad to press 000. Use the keypad to type the password. The default password is 9416557. Tap OK.… Read More “How can I find out the IP address and hostname of my M400?”
How does my M400 work? Note: Your Genius M400 does not share any sensitive cardholder data with your POS. Your POS sends information about the transaction to your Genius M400. Your Genius M400 displays the information to your customer. Your customer pays for their items using your Genius M400.… Read More “How does my M400 work?”