Can I use the Payments Portal to contact the Customer Support Team?

You can contact our Customer Support Team using the Payments Portal. We respond by phone or email. 

To contact us:

Option 1. Complete the steps in the following video:

Option 2. Complete the following steps:

1. From the top-right of the Payments Portal, click your user name.
2. From the drop‑down menu, click Contact Us.
   

   

   
   
3. Enter your question:
   • From the Topic drop‑down menu, select the topic that best describes your issue. The topic you select helps us to respond more effectively.
   • In the Message field, describe your issue. You can write up to 2000 words.
4. Confirm your Contact Information is correct:
   • First Name
   • Last Name
   • Email Address
   • (Optional) Phone Number
5. Use the option buttons to select your Preferred Contact Method.
6. Click Send Email.

Tags: payments portal, customer support, help, client support, contact information, contact us, email us